Frequently Asked Questions

Shipping & Delivery

Where do you ship to?

We ship Australia-wide. Some products may also be available for international shipping — please check at checkout for availability to your location.

How long does delivery take?

Standard Australian delivery typically takes 5–10 business days depending on your location. Remote areas may take a little longer. You will receive a tracking number once your order has been dispatched.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — sign up to our newsletter to stay informed.

Can I track my order?

Yes! Once your order is dispatched, you'll receive a tracking link via email so you can follow your parcel every step of the way.

Returns & Refunds

What is your return policy?

We want you and your pet to be completely happy. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order. Items must be unused and in original packaging. Please review our full Refund Policy for details.

What if my item arrives damaged?

We're so sorry if this happens! Please contact us at Contact Us within 7 days of receiving your order with a photo of the damage and we'll make it right promptly.

Can I exchange a product?

Yes, exchanges are available for eligible items. Please contact us to arrange an exchange before returning any product.

Products & Safety

Are your products safe for pets?

All products sold at Oz Paw & Meow Co are carefully selected with your pet's safety and wellbeing in mind. Health supplements are sourced from reputable suppliers. However, we always recommend consulting your veterinarian before introducing any new supplement or health product to your pet's routine.

Are your supplements suitable for all breeds and ages?

Product suitability varies. Please read each product description carefully for age, breed, and weight guidance. When in doubt, consult your vet.

Do you sell prescription products?

No. All products available in our store are non-prescription pet wellness and lifestyle products.

Pet Connection Services

What are Pet Connection Services?

Our Pet Connection Services are offered by Coco Ma and include Animal Communication Sessions, Pet Wellbeing Sessions, Pet & Owner Bond Sessions, Lost Pet Support, and Comfort & Remembrance Sessions. These are holistic, intuitive sessions designed to support the emotional and energetic wellbeing of your pet and your relationship with them.

Are sessions a substitute for veterinary advice?

Important: Pet Connection Services are not a substitute for professional veterinary, medical, legal, or behavioural advice. If your pet is unwell, always consult a qualified veterinarian first. Our sessions are complementary in nature and intended to support — not replace — professional care.