Contact Us

Get in Touch 🐾

We'd love to hear from you! Whether you have a question about an order, need product advice for your pet, or just want to share a cute photo of your furry friend — we're here for it.

💡 Have a quick question? Check our Frequently Asked Questions page first — you might find your answer instantly!

📞 Contact Details

⏰ Customer Support Hours

Our team is available Monday to Friday, 9am – 5pm AEST. We aim to respond to all enquiries within 1–2 business days.

📦 Order Enquiries

For questions about your order, please have your order number ready when you contact us. This helps us resolve your enquiry as quickly as possible.

🐶 Product Advice

Not sure which product is right for your pet? We're happy to help! Send us a message with your pet's breed, age, and what you're looking for, and we'll point you in the right direction.

We're a small team of pet lovers and we genuinely care about every customer. Your satisfaction is our priority. ❤️